1. Purpose

This policy outlines the terms under which CPD Medical will consider refunds or credits for course registrations. Our goal is to ensure fairness and transparency while maintaining compliance with the Consumer Protection Act (CPA) and HPCSA CPD regulations.

2. General Policy

  • All course fees are payable in full upon registration.
  • Once course access or materials have been provided, refunds will not be issued, except where required by law.
  • Learners are encouraged to review course details carefully before enrolling to ensure suitability.

3. Refund Eligibility

You may apply for a refund within 7 (seven) working days of payment provided you have not yet accessed or downloaded any course content.

Refunds will be granted only if:

  • You registered in error for the wrong course and have not accessed the materials.
  • A duplicate payment was made for the same course.
  • CPD Medical cancels or discontinues the course.

4. Non-Refundable Circumstances

Refunds will not be granted if:

  • Course materials or videos have been downloaded, viewed, or accessed.
  • You fail to complete the course within the allocated timeframe.
  • You did not meet the assessment or attendance requirements.
  • The CPD points have already been processed or uploaded to the HPCSA.

5. Course Transfers and Credits

  • Learners may request to transfer enrolment to another CPD course of equal or lesser value within 30 days of purchase, subject to availability and approval.
  • Credits are valid for 12 (12) months from the date of issue.
  • Price differences for upgraded courses must be paid in full before access is granted.

6. Processing Refunds

  • Approved refunds will be processed within 10 working days of written confirmation.
  • Refunds are made to the original payment method used for registration.
  • Administrative or bank processing fees may apply.

7. CPD Medical Course Cancellations

If CPD Medical cancels a course or experiences a technical failure preventing course completion:

  • A full refund or replacement access will be offered.
  • Learners will be notified via email within 5 working days of the cancellation.

8. Contact Information

All refund or transfer requests must be made in writing to: debbie@cpdmedical.co.za

Please include your full name, course title, payment reference, and reason for request.

9. Legal and Compliance

This policy complies with:

  • The Consumer Protection Act (Act 68 of 2008)
  • The Protection of Personal Information Act (POPIA, Act 4 of 2013)
  • Applicable HPCSA CPD guidelines